Privacy Policy

1. Overview

Suprtiles is local-first: wall projects, layout data, and source photos stay on your device unless you enable Cloud Storage, request a feature that needs online processing, or choose to publish content. We do not sell or rent personal information.

2. Information We Process

We process the following information when needed to operate the app and website:

• Account and sign-in information: The app creates an anonymous account and random installation identifier so guest access, usage limits, purchases, and account migration work reliably. If you choose a sign-in provider, we may receive a stable account identifier and, where provided, an email address.
• Purchase information: We receive product, transaction, and entitlement records needed to complete, restore, and support purchases. Apple processes payment-card and billing details; we do not receive or store them.
• Cloud Storage: If you enable this feature, project data and the photos or assets required for synchronization and account recovery are uploaded and associated with your account across linked devices.
• AI and online analysis: If you request AI generation or an online photo-analysis fallback, the images, layout guidance, and generated results needed for that request are uploaded for processing.
• Inspirations: Nothing is public by default. Photos, layouts, titles, and notes are uploaded and made visible only when you explicitly submit them.
• Diagnostics: Crash and error details, app version, device model, and operating-system version may be processed to identify failures and improve reliability. Diagnostic reports are not intended to include your project contents or photos.
• Optional app analytics: If you enable Share Anonymous Usage Data, we process feature and screen usage, performance, app version, and device type. This analytics data is not associated with your name, email, account identifier, photos, or project contents.
• Website analytics: The separate browser-based planner and related pages process page views, approximate device and browser details, referring pages, feature usage, interaction events, and session interaction recordings to understand use and improve the website. We honor supported browser privacy signals and do not use website analytics to collect payment information.
• Beta access requests: If you enter an email address on the mobile app page, we use it to record your beta request, open the beta download page, and associate the request with website usage information.
• Support communications: If you contact us, we use the message, contact details, attachments, and troubleshooting information you provide to respond and resolve the request.

3. Information We Do Not Collect

We do not collect payment card numbers, government identifiers, shipping addresses, contacts, precise location history, or your full photo library. The app accesses the camera, selected photos, or spatial features only when you choose the related feature and grant permission.

4. How We Use Information

We use information to provide guest and signed-in accounts, operate requested features, synchronize opted-in projects, complete and restore purchases, maintain AI credit balances, enforce free allowances, prevent abuse, diagnose errors, improve the experience, moderate public content, and respond to support or legal requests.

5. Storage and Retention

Local projects and photos remain on your device unless you use a feature that uploads them. Temporary AI and online-analysis assets are retained only as long as needed for the request and are intended to be deleted within 24 hours. Synchronized content is retained while Cloud Storage is enabled or until the account or cloud data is deleted. Public Inspiration submissions remain available until you remove them, ask us to remove them, or we remove them under our policies.

Account, purchase, support, diagnostic, and analytics records are retained only as long as reasonably needed for the purposes above, security, dispute resolution, and legal obligations. Some minimal transaction or abuse-prevention records may remain after account deletion where required by law or necessary to protect the service.

6. Third-Party Services

We use service providers for sign-in, cloud storage, purchases, diagnostics, analytics, email, and requested image processing. They may process information only as needed to provide those functions. We require service providers handling personal information for us to provide protections consistent with this Policy, and they may also be subject to their own privacy policies and legal obligations.

7. Your Rights and Choices

• Delete your account: In the app, open Settings → Account → Delete Account. This deletes the account and associated server-held data, including unused AI credits. If the in-app option fails, contact us.
• Delete local content: Remove individual walls and photos in the app. Deleting the app also removes local-only data unless preserved by your device backup.
• Control synchronization: You can enable or disable Cloud Storage in the app. Contact us if you need help removing synchronized data.
• Control app analytics: Use Settings → Privacy → Share Anonymous Usage Data. It is off unless you enable it.
• Control permissions: Camera and photo access can be changed in iOS Settings.
• Purchases: View purchase history or request a refund through Apple. Suprtiles does not offer recurring subscriptions at launch.

Depending on where you live, you may also have rights to access, correct, export, restrict, object to, or delete personal information. Contact rb@suprtiles.com to make a request. We may need to verify account ownership before acting.

8. Children

Suprtiles is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate action.

9. International Use

Information may be processed in India and in other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to the app, law, or our practices. We will update the date above and provide additional notice in the app when a material change requires it.

11. Jurisdiction

This Policy is governed by the laws of India. Nothing in it limits privacy or consumer rights that cannot lawfully be waived in your country or region.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Brand: Suprtiles
Operated by: Suprtiles
Business type: Individual / Sole Proprietor
Business address: 1404, The Botanika, Gachibowli, Hyderabad 500034 India
Email: rb@suprtiles.com
WhatsApp: +91 93267 48244