Terms of Service

1. Agreement to Terms

By downloading, accessing, or using the Suprtiles mobile app, browser-based planner, or related services, you agree to these Terms. Suprtiles is operated by Suprtiles in India. For the iOS app, these Terms supplement Apple's Standard End User License Agreement. If they conflict, Apple's agreement controls to the extent required by the App Store, unless a different custom agreement is presented with the app.

2. Service Description

The Suprtiles mobile app and the separate planner at suprtiles.com both help users plan and visualize gallery walls, but they do not offer identical features, storage, accounts, or purchases. Mobile features may include local projects, photo-to-layout, AR previews, exports, Inspirations, optional Cloud Storage, and optional AI-assisted visualization. The browser-based planner has its own feature set. Both are planning tools, not professional design, installation, construction, or safety advice.

3. Eligibility and Accounts

You may use core mobile features as a guest, including saving walls within the free allowance and exporting supported images. A durable account may be required for AI generation, purchases and restoration, Cloud Storage, and submitting to Inspirations. You are responsible for keeping access to your account secure and for activity through it. If you use more than one sign-in method, use the same verified email where possible so the methods can link to the same account.

4. Mobile App Purchases

Suprtiles Pro is a one-time, non-consumable purchase. Optional AI image packs are consumable purchases. Suprtiles does not offer a recurring subscription at launch, and these purchases do not auto-renew. The price and included benefits are shown before confirmation. Apple processes payment and refund requests; we do not receive your payment-card details.

Pro can be restored using the Apple ID that made the purchase and the Suprtiles account that owns the entitlement. AI image balances are maintained in your Suprtiles account and are not restored as an App Store non-consumable. Purchased credits do not expire while the account exists; a failed generation returns the credits debited for that job. Deleting the account permanently removes unused credits.

5. User Content

You are responsible for photos, layouts, titles, notes, and other content you add to either product or submit to Inspirations. You represent that you have the rights and permissions needed to use, process, share, and submit that content. Nothing from the mobile app is public by default, but content you explicitly submit to Inspirations or publish through a website sharing feature may be visible to others.

6. License to Submitted Content

For content you submit to Inspirations or otherwise choose to publish, you grant Suprtiles a non-exclusive, worldwide, royalty-free license to host, process, display, reproduce, and distribute that content as needed to provide and promote the selected sharing feature. You retain ownership of your content and may remove it subject to reasonable processing time and legal retention requirements.

7. Acceptable Use

You agree not to misuse the services, interfere with their operation, bypass limits or payment controls, access another person's account, reverse engineer except where allowed by law, submit deceptive, abusive, unlawful, or infringing content, or violate applicable laws or third-party rights. Reports about public content may be sent to rb@suprtiles.com. We may review, restrict, or remove reported content and take action against accounts that violate these Terms.

8. Local Data, Cloud Storage, and Deletion

The mobile app is local-first. Projects and photos stay on the device unless you enable Cloud Storage or use a feature that requires upload. Deleting the app or device data may permanently delete local-only projects. Deleting a mobile account removes associated server-held data and unused AI credits, but you must separately remove data stored only on your device.

The browser-based planner has separate storage and sharing behavior. Data saved only in a browser may be lost if browser storage is cleared, while content you intentionally publish through a sharing feature may remain available until deleted or removed.

9. Third-Party Services

The services rely on providers for app distribution, sign-in, purchases, hosting, storage, diagnostics, analytics, email, and requested image processing. Your use of provider-controlled features may also be subject to their terms. We are not responsible for provider outages, billing decisions, or account actions outside our reasonable control, but this does not limit responsibilities that cannot be excluded by law.

10. Disclaimers

To the extent permitted by law, the services are provided on an "as is" and "as available" basis. We do not guarantee that layouts, AR previews, measurements, AI results, image processing, or recommendations will be perfectly accurate, uninterrupted, error-free, or suitable for every wall, device, room, or installation. Verify measurements, wall materials, fixings, and installation safety before making holes or hanging objects.

11. Limitation of Liability

To the maximum extent permitted by law, Suprtiles and its operator will not be liable for indirect, incidental, special, or consequential loss arising from the services. Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be excluded or limited.

12. Termination

You may stop using the services at any time and may delete your mobile account in the app. We may suspend or restrict access, or remove submitted content, when reasonably necessary to address a Terms violation, fraud, safety concern, legal requirement, or risk to users or third-party rights. Where appropriate, we may provide notice and an opportunity to appeal by contacting us.

13. Changes to These Terms

We may update these Terms to reflect changes to the services or law. We will update the date above and provide additional notice when a material change requires it. Changes do not retroactively alter completed purchases.

14. Governing Law

These Terms are governed by the laws of India, and disputes are subject to the courts in Hyderabad, India. This does not prevent you from relying on mandatory consumer protections or a forum available to you under the law of your country or region.

15. Business and Contact Information

Questions regarding these Terms should be sent to:
Brand: Suprtiles
Operated by: Suprtiles
Business type: Individual / Sole Proprietor
Business address: 1404, The Botanika, Gachibowli, Hyderabad 500034 India
Email: rb@suprtiles.com
WhatsApp: +91 93267 48244