Suprtiles Support

Open Settings → Purchases in Suprtiles and tap Restore Purchases.

Use the same Apple ID that made the purchase and sign in to the Suprtiles account that owned it. If Pro still does not unlock, email rb@suprtiles.com with your account email and approximate purchase date.

Do not purchase it again. Confirm that you are online, restart Suprtiles, and use Settings → Purchases → Restore Purchases.

If the problem continues, email rb@suprtiles.com with your account email, device model, iOS version, product purchased, and approximate purchase time. Refund requests are handled by Apple.

No. Suprtiles Pro is a one-time purchase and does not renew automatically. Optional AI image packs are separate consumable purchases.

The app shows the price and what is included before you confirm any purchase.

Suprtiles is local-first, so projects and source photos stay on your device by default.

Content is uploaded only when you enable Cloud Storage, request AI or online analysis, or explicitly submit something to Inspirations. Nothing is public unless you choose to submit it.

If Cloud Storage was enabled, sign in with the same Suprtiles account and allow time for synchronization across your linked accounts.

A project stored only on the old device may not be recoverable after deleting the app, clearing app data, or losing access to that device.

Sign out and use the same sign-in method and email address you originally used. Sign-in methods with the same verified email are designed to link to the same Suprtiles account.

If one method uses a private relay address or a different email, it may open another account. Email rb@suprtiles.com if you need help identifying the correct account.

Email rb@suprtiles.com with:

• What you were trying to generate
• Whether you used photo reference, text guidance, or layout guidance
• The approximate time the issue happened
• Your device model and iOS version
• A screenshot, if it helps explain the issue

Avoid sending sensitive photos unless they are needed to understand the problem.

Only the images you choose for AI generation are used for that job. Temporary AI processing assets are used to complete the generation and are not public by default.

Ordinary wall projects and photos stay on your device unless you enable Cloud Storage, choose a feature that needs upload, or explicitly submit content to Inspirations.

AR requires a supported iPhone running iOS 17 or later. If AR does not open, update iOS if available, restart the app, and try again in a well-lit room with a visible wall or floor surface.

If AR still fails, email rb@suprtiles.com with your iPhone model, iOS version, and what you saw on screen.

Open the iOS Settings app, find Suprtiles, and check that camera and photo permissions are enabled.

If the app still cannot access your camera or photos, restart Suprtiles and try again. If the issue continues, email rb@suprtiles.com with your device model and iOS version.

In Suprtiles, open Settings → Account → Delete Account and follow the confirmation steps. You do not need to email us first.

This deletes the account and associated server-held data, including unused AI credits. Delete local walls in the app or remove the app to erase data stored only on the device. If the in-app deletion option fails, email rb@suprtiles.com.

Email rb@suprtiles.com with a link or screenshot identifying the Inspiration and the reason for your report.

For copyright, privacy, or other rights concerns, explain your relationship to the content and include enough information for us to evaluate the request. We review reports and may remove or restrict content that violates our rules or applicable law.

Email rb@suprtiles.com with:

• What happened
• What you expected to happen
• Steps to reproduce the issue
• Your device model and iOS version
• The app version, if available

Screenshots or screen recordings are helpful when they do not include private information.