Suprtiles Support

Open Suprtiles, go to the subscription or account area, and tap Restore Purchases.

If premium still does not unlock, make sure you are using the same Apple ID that purchased the subscription. Then email support@suprtiles.com with your Suprtiles account email, the approximate purchase date, and whether you purchased the monthly or yearly plan.

First try Restore Purchases in the app. If that does not work, sign out and sign back in, then try restoring again.

If the problem continues, email support@suprtiles.com. Include your Suprtiles account email, device model, iOS version, and the plan you purchased. Purchases are processed by Apple, so refunds and billing changes are handled through your Apple account.

Subscriptions are managed by Apple. To cancel, open the iOS Settings app, tap your Apple ID, then go to Subscriptions and choose Suprtiles.

Cancelling stops future renewal. Your current subscription access remains available until the end of the paid billing period.

Suprtiles is local-first. Wall projects and source photos stay on your device by default.

Selected images may be uploaded only when needed for AI generation, server-side processing, or if you explicitly choose to submit something to Inspirations. Nothing is shared publicly unless you choose to submit it.

If a wall project was stored only on your device, it may not be recoverable after deleting the app, clearing app data, or moving to another phone.

If you were signed in and still cannot find your projects, contact support@suprtiles.com with the sign-in method you used and the approximate date the projects were created.

Apple and Google sign-ins may create separate Suprtiles accounts in the current beta. If your walls are missing, sign out and sign back in with the same provider you originally used.

If you are not sure which sign-in method you used, email support@suprtiles.com. We can help you identify the likely account, but account merging is not available in this beta.

Email support@suprtiles.com with:

• What you were trying to generate
• Whether you used photo reference, text guidance, or layout guidance
• The approximate time the issue happened
• Your device model and iOS version
• A screenshot, if it helps explain the issue

Avoid sending sensitive photos unless they are needed to understand the problem.

Only the images you choose for AI generation are used for that job. Temporary AI processing assets are used to complete the generation and are not public by default.

Your ordinary wall projects and photos stay on your device unless you choose a feature that needs upload or you explicitly submit content to Inspirations.

AR requires a supported iPhone running iOS 17 or later. If AR does not open, update iOS if available, restart the app, and try again in a well-lit room with a visible wall or floor surface.

If AR still fails, email support@suprtiles.com with your iPhone model, iOS version, and what you saw on screen.

Open the iOS Settings app, find Suprtiles, and check that camera and photo permissions are enabled.

If the app still cannot access your camera or photos, restart Suprtiles and try again. If the issue continues, email support@suprtiles.com with your device model and iOS version.

Email support@suprtiles.com from the email address associated with your Suprtiles account and ask for account or data deletion.

We may need to verify account ownership before completing the request. Deleting account data may not remove wall projects and photos that are stored only on your device; you can remove those by deleting them in the app or deleting the app data from your device.

Email support@suprtiles.com with:

• What happened
• What you expected to happen
• Steps to reproduce the issue
• Your device model and iOS version
• The app version, if available

Screenshots or screen recordings are helpful when they do not include private information.